7 Consumers Maintaining method

7 Consumers Maintaining method

There are 2 things that can not be separated in business activities, ie the seller and buyer to each other interact. Whatever type of business that we run both the service and trade areas can not be separated from the two earlier elements.

There are adage says that the consumer is king. I think the saying is still relevant to current conditions or even universal. The seller will not be able to sell if there are no customers, not vice versa consumers will be able to meet all your needs if there are no sellers.

In my efforts to maintain consumer is much more difficult than getting new customers. Every business activities of each person will be vying to maintain the consumer in various ways so that the consumer does not move to other customers. Treat the consumer as king over many perceived by companies engaged in the service. Let us look at how a bank, between banks that one with the other banks competing to provide services to its customers with the best. Start with the entrance opened, saying good morning sir .. lady, friendly staff face full of smiles to offer things other assistance. Then we look at how the company also provides services car dealerships, started with the entrance be opened with a friendly face of customer service, provided various explanations about a product that he sold, giving congratulations to diantarkannya back to the exit while the consumer's home. Such tricks of how they attempt to win the heart of the customer to be a partner. If you want to stay alive, it's demands.

I have experience that might be useful for you how to keep customers. Well, I have a small business run from home early in the year 2001 in the field of computer rental and services and then typing that I developed by adding a cafe type of business, computer courses and computer services. I am a small business scale is still alive until now because I apply a simple concept, "Giving the Best Start Service Consumer".

For those of you who have the same business activities as I or any of the business you run, there is a simple way how to maintain kosumen to always give money to us. This is the tips for you:

1. Greet customers well. The point is, when consumers dateng to where we are, hello with a smile, as much as possible say good morning or afternoon host / hostess. The first point we get an impression of "friendly".

2. Ask what needs. We must pro-actively ask first what the customer needs, with the word "nothing to me help you? ".

3. Provide the best quality. Every product that we give to the best. Never, ever we give to consumers from arbitrary. This will create a bad impression for the customers of our products selling.

4. Give a fair price. At the level of competition the price of a product or service is crucial. To buy something consumers generally choose which place to choose the cheaper. Give those with a reasonable price but still accompanied by a good quality, basanya consumers will always return to our place.

5. Keep the Promise. Strive every promise we give to consumers to always keep. Do not even think we made promises to consumers if we can not fulfill. Avoid no until the consumer back and forth to the place where we just do not promise can we keep, time and money they waste is because of our promises that is not appropriate. Consumers will be disappointed and move to another place. Edge - end of our own loss, loss of customers.

6. Create family. At the moment we are providing services, do not tend to focus on the final sale only. I mean, at the time of service delivery processes take place we must not be monotonous. Involve them in a light chat-light, such as asking where to stay or can also ask about their families. This is intended to create a relationship.

7. Create a psychological bond. This can be done if we are able to create family ties with consumers. To create inner bond I had with how to give utterance to the monen certain moments, such as birthday, congratulations holidays and so on. Simply send by sms. These tips just powerful because consumers feel cared for. Well if the inner bond been formed is difficult for consumers to move to another place.

Seven tips that I do to preserve the customer. This concept is always maintained because I have a principle that the customer is my business life. Very simple but the result was good enough for these small businesses can survive until now despite the economic crisis struck. Well how about you?, Good times have a better experience than from me, let us share the experience.